09bbe's Privacy Policy —
Your Information, Our Responsibility

Introduction

Welcome to 09bbe. This Privacy Policy ("Policy") explains what information we collect about you when you use the 09bbe platform, how that information is used, who it may be shared with, and what rights you have. This Policy applies to our website, mobile platform, and other related services.

By using the 09bbe platform or registering an account, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services. We may update this Policy from time to time; the date shown above indicates the date of the most recent revision.

To ensure a safe and smooth experience on the 09bbe platform, we collect the following types of information:

1.1 Information You Provide Directly

• Name, email address, date of birth, and mobile number provided in the registration form.
• Documents submitted for identity verification (such as a copy of your national ID or passport).
• Financial information required for deposit and withdrawal processes — such as bKash, Nagad, Rocket, or Upay account numbers.
• Information you share when contacting customer support.

1.2 Automatically Collected Information

• IP address, browser type, device information, and operating system.
• Session and usage data collected through cookies and similar tracking technologies.
• Your gaming activity on the platform — betting history, transaction records, and session duration.
• Metadata related to login date, time, and location.

1.3 Information Received from Third Parties

• Information received from identity verification or fraud prevention service providers.
• Transaction confirmation data from partner payment gateways.

09bbe uses your information for the following legitimate purposes:

• Account Management: To verify and update registration, login, and profile information.
• Service Delivery: To manage gameplay, betting activity, bonus distribution, and transaction processing.
• Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to detect fraudulent activity.
• Customer Support: To resolve your questions and complaints via live chat or email.
• Legal Compliance: To follow responsible gaming policies, age verification (21+), and anti-money laundering regulations.
• Platform Improvement: To analyze user experience and improve the quality of services.
• Communications: To notify you of policy changes, security alerts, or important account information.

The 09bbe platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the site's functionality.

3.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and keep the site's core functions running — these cannot be disabled.
• Analytics Cookies: To understand which pages are used most and to monitor platform performance.
• Preference Cookies: To remember your language preference and other settings.

You can control or delete cookies by changing your browser settings; however, this may limit some platform functionality.

09bbe never sells or rents your personal information to third parties. However, information may be disclosed in the limited circumstances described below:

• Service Providers: Payment processors such as bKash, Nagad, Rocket, and Upay, identity verification agencies, and technology operators — who use the information only for specific tasks and in accordance with our instructions.
• Legal Requirements: To comply with valid orders from a court or competent authority.
• Fraud Prevention: With security partners to protect accounts and prevent fraudulent activity.
• Business Restructuring: In the event of a merger or acquisition — you will be notified in advance in such circumstances.

Before sharing information with any third party, we ensure that they follow adequate data protection measures.

09bbe follows industry-standard technologies and practices to protect your information:

• SSL Encryption: All data transmission on the website and platform is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your information is stored on access-controlled, secure servers.
• Two-Factor Authentication: An additional layer of security is applied to account access.
• Regular Security Reviews: Our systems and processes are reviewed on a regular basis.
• Staff Training: Staff responsible for data protection are properly trained.

However, we acknowledge that no data transmission over the internet is completely secure. If you suspect a security breach, please contact us at [email protected].

09bbe retains your information only for as long as it is necessary:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be kept for a defined period for legal and regulatory purposes.
• Financial Records: Transaction information is retained for the applicable legal period.
• Marketing Preferences: Relevant marketing data is deleted after you withdraw your consent.

As a user of the 09bbe platform, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — within the limits of legal obligations.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Portability: The right to request your information in a structured, commonly readable format.
• Right to Object: The right to object to processing of your information on the basis of legitimate interest.
• Right to Withdraw Consent: The right to withdraw your consent at any time for any processing carried out on the basis of consent.

To exercise these rights, contact us at [email protected]. We will review your request as promptly as possible.

The 09bbe platform is intended only for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed at the time of account registration.

If we suspect or confirm that information from a minor has been collected, we will immediately close that account and delete the associated information.

Your information may be transferred to and stored on servers located outside Bangladesh. In such cases, we ensure that the transferred information is subject to appropriate protection measures and that applicable data protection standards are met.

We put in place appropriate contractual and technical safeguards to ensure that data transferred to countries outside Bangladesh is protected to an equivalent standard.

The 09bbe platform runs games from various game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These providers may have their own privacy policies, and we are not responsible for information collected through their platforms.

Payment services bKash, Nagad, Rocket, and Upay have their own privacy policies. Information collected by these providers during transactions is subject to their own policies.

09bbe reserves the right to update this Privacy Policy at any time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we may send a notice to your registered email address or post a notification on the platform. Continued use of 09bbe after any changes will be considered acceptance of the updated policy.

We encourage you to review this policy regularly so that you are always informed about how your information is being kept secure.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Active 24/7 — contact us directly from any page on the platform
• Language: Support is available in both Bengali and English

09bbe places the highest importance on your privacy. Our goal is to provide a safe, transparent, and trustworthy platform where you can enjoy games with confidence.